Shipping policy

Last Updated: September 2026

We are committed to providing clear and reliable shipping information so you know what to expect when placing an order with us.

Shipping Locations

We currently ship to customers within the United States.

At this time, we do not offer international shipping.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Business days are Monday through Friday, excluding weekends and major U.S. holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping and Transit Time

After your order has been processed, delivery typically takes 4–7 business days.

Estimated total delivery time is approximately 5–10 business days, including both order processing and shipping transit time.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control.

Shipping Rates

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Any available shipping options will be shown during checkout based on your delivery address.

Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to update after your order has shipped.

Delayed Orders

Occasional delays may occur due to factors including:

  • Carrier delays
  • Weather conditions
  • High order volume
  • Holidays
  • Supply chain disruptions

If your order is significantly delayed, please contact us through our Contact page so we can help look into the issue.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to update the address before the order is processed or shipped, but we cannot guarantee changes once fulfillment has begun.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please check with:

  • Neighbors or household members
  • Your mailbox or package area
  • Front desk or leasing office
  • Your local shipping carrier

If you still cannot locate your package, please contact us through our Contact page, and we will help guide you through the next steps.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

We will review the issue and provide a replacement or refund when appropriate.

Contact Us

For shipping questions or concerns, please reach out through our website’s Contact page or use the customer support email listed on our website.

Please include your order number and the email address used at checkout so we can assist you.

We typically respond within 24–48 business hours.